Massachusetts Medical Marijuana Online System Changing as of January 27th

What is the migration about?

On Monday, January 27th, 2020, The Cannabis  Control Commission’s Medical Use  of Marijuana Program Online System will migrate from the Commonwealth’s Virtual  Gateway (VG) to the Massachusetts Cannabis Industry Portal (CIP). As a result, constituents should anticipate fewer interruptions in service, access to a streamlined, user-friendly experience and ongoing enhancements to the system!


How does this impact CAC and it’s patients?

The entire statewide system is down for the migration from Friday 1/24 at 6pm through Monday 1/27. As a result, we are unable to confirm patient data within the statewide system unless we have already served you AND you have an up-to-date, permanent MA Medical Card with photo.


What does this mean for patients shopping at CAC Taunton this weekend (1/24-1/27)?

  • Temporary Medical Cards: CAC will not be able to accept temporary printed medical cards without a photo since we will have no way to verify patients. We apologize for any inconvenience this may cause.

  • New CAC Patients: We also will not be able to process patients new to CAC, due to the inability to confirm patient information with the state.

  • Existing CAC Patients: Existing patients should be prepared for longer wait times as we manually confirm your information, so please plan your trip accordingly.

  • Hours of Operation: We will be open normal hours for all existing patients - 10am - 7:30pm


How do I claim my new online account with MassCIP?

Patients and caregivers will need to claim their Virtual Gateway account in MassCIP in order to access the Medical Use of Marijuana Online System going forward. To claim your account, please visit the CCC’s website, using the tutorials they have provided. You will not be able to manage your previous account, until you claim and setup your new account on the Mass CIP portal.

Claim your online account here: https://partners.massciportal.com/



Where can I find online video tutorials about MassCIP?

Online tutorials can be found here: https://mass-cannabis-control.com/masscip-tutorials/

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